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Refunds and Cancellations

No refunds. All purchases are considered final, except that we may approve a refund in the form of a credit on request if exceptional circumstances exist. If you believe exceptional circumstances exist, please email us at xylentum@hotmail.com and explain the exceptional circumstances that you believe merits a refund.

We are not making any promise that we will give you a refund.

If we decide to give you a refund, we will issue the refund in the form of a credit to the payment method you used for your purchase; we will not make refunds in the form of cash, checks, or free services. The provision of a refund in one instance does not entitle you to a refund in the future for similar instances; nor does it obligate us to provide refunds in the future, under any circumstance.


You may cancel your premium membership at any time, and you will continue to have access to the Website through the end of your membership term. We do not provide refunds or credits for any partial-month membership periods. To cancel your premium membership, you may visit support.ccbill.com or call CCBill consumer support at 1-888-596-9279