support

To contact support, please email [email protected]

Frequently Asked Questions

Account Issues

Q. What do I do if I can’t remember my password?
A. You can use this online form to reset your password. If you cannot remember your username or the email you used to sign up, please email [email protected].

Q. How do I cancel my account?
A. If your billing is with Segpay, you can cancel at any time by going to cs.segpay.com or call 866-450-4000 in the US & Canada or outside US 954-414-1610 or if with CCBill please go to support.ccbill.com or call 1.888.596.9279

Q. I have my password but I still can’t seem to log in?
A. Remember that passwords are cAse SenSiTivE. Make sure you are entering the correct password.

Q. Can my billing company (SegPayCS ) change or reset my password?
A. Yes, if your billing is with Segpay, please visit cs.segpay.com and search for your transaction. If your billing is with CCBill, please visit support.ccbill.com and search for your transaction. If you do not know which service you used for billing or if you are unable to find your transaction, please email customer support.

Technical Issues

Q. What should I do if I’m having trouble with the site?
A. Our sites are best viewed on the latest versions of Firefox and Chrome. Please make sure your browser is up-to-date.

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